Returns

1. Introduction

1.1 We understand that there may be an occasion that you wish to return a product to us.

1.2 This policy has been created to enable you to return products to us in appropriate circumstances.

1.3 This policy shall apply to all purchases submitted through our website.

1.4 This policy does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

2. Returns

2.1 You will be entitled to return a product to us and receive a refund in accordance with this policy if:

(a) we receive the returned product within 14 days following the date of dispatch of the product to you.

(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new.

(c) for reasons of hygiene, we cannot replace goods if the seals have been broken, including the shrink wrap packaging.

(d) you comply with the procedure set out in this policy in relation to the return of the product; and

(e) none of the exclusions set out in this policy apply.

3. The Returns Procedure

Returns Process Step by Step

3.1 In order to take advantage of your rights under this policy, you must in the first instance email us at ekseptionskincare@gmail.com requesting a returns authorisation number.

3.2 You should then send the product to us with a covering note quoting the authorisation number.

3.3 Products returned under this policy must be sent by a Royal Mail ‘Signed For;’ delivery service to Skinology by Miona, 1 Lowther Road, Bristol, BS10 6HT.

3.4 You will be responsible for paying postage costs associated with returns under this policy.

3.5 Please ensure your product(s) are securely packed and in a way that avoids damage in transit.

3.5 Return your order to us at the Returns Address provided above.

3.6 Please ensure you retain your ‘recorded delivery receipt’ for your reference (we recommend you return items via recorded delivery).  You will need to inform us of the tracking reference so that we may trace your return via the postal system.

3.7 We will notify you via e-mail once we have received and processed the returned item.

3.7.1 If you have requested an exchange or replacement, this will be processed as soon as possible after receiving your returned goods and the returns acceptance has been verified. The exchange or replacement will be delivered via standard delivery. If the item is ‘out of stock’ we will endeavour to get your replacement to you as soon as possible.

3.7.2 If you have chosen a refund, we will reimburse you via the same method you chose to pay for your product(s). This will be completed after receiving your returned goods and provided they meet the returns criteria for resale.

3.7.3 If you return something because of an error on our part or because it's damaged or defective, we'll refund the delivery charges incurred in sending the item to you and your costs of returning it to us.

Shipping

The courier service we use ensures the safe and swift delivery of your purchased products to the postal address which you specify when placing your order.

We deliver anywhere to the mainland UK for free if your order is £100.00 or over.  Purchases under this amount are charged at £4.95 and all orders are dispatched within 2-3 working days.

International Shipping

We do not sell internationally however we do ship to Ireland and Channel Islands.  The shipping charge to these locations is £10.00

Additional Information

All orders require a signature upon delivery. To ensure secure and undamaged delivery of your order, the delivery company will not be able to leave your order 'hidden' at the address unless you specifically request this at the time of placing your order.  You should make such requests in the ‘comments’ box at check out.

We will not be liable for non-delivery or mis-delivery as a result of incorrect data provided by you.

We are unable to process orders to a P.O Box address

4. Exclusions

4.1 The following types of product may not be returned under this policy:

         (a) toiletries and cosmetics where there is no security seal / shrink wrap.

         (h) any product personalised for you; or

         (i) gift vouchers.

5. Refunds

5.1 Refunds will be processed at the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2 We will not refund to you the original delivery charges relating to the returned product.

5.3 We will not refund to you any costs you incur in returning the product to us. Refer to 3.7.3 for exceptions.

5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.5 We will process the refund due to you as soon as possible and, in any event, within 14 days following the day we receive your returned product.

6. Improper returns

6.1 If you return a product in contravention of this policy:

(a) we will not refund the purchase price or exchange the product.

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

7. Our details

7.1 You can contact us:

         (a) by phone

         (b) using our website contact form found at www.ekseptionskincare.com

         (c) by email, using the email address published on this website.

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©2020 by Ekseption Skincare.